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EverCommerce is the leading service commerce platform, providing the top marketing, business management, and customer retention solutions to more than 200,000 service businesses across the globe. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions streamline the business-to-customer lifecycle of interactions that enable organizations to attract customers at scale, provide services efficiently, act on business insights, and increase customer loyalty and value.
Learn more at evercommerce.com.
Disclaimer:
The information in this report has been compiled from publicly available information and internal data. The accuracy of this data has not been verified independently. We make no warranties, either express or implied, nor accept any responsibility for the accuracy or completeness of this report or any reliance on the data herein.
Qualified Remodeler – GuildQuality:
Learn about:
- Top Service Traits by Job Type according to 100,000 homeowners
- Customer Satisfaction Leaders in the Home Improvement Industry
- Covid-19 protocols, customer messaging, and use of technology
For the sixth year in a row, Qualified Remodeler partners with GuildQuality, an EverCommerce company, to produce the annual QR–GuildQuality: Customer Satisfaction Report. This report focuses on sharing customer satisfaction best practices identified through surveys of 100,000 homeowners who have recently finished a home improvement project. Also included are profiles of top 100 customer satisfaction leaders and their response to the pandemic from changes in safety protocols, customer messaging, and use of technology.
Qualified Remodeler – GuildQuality:
Customer Satisfaction Report 2020
The annual report is comprised of two sections.
What top service traits matter to customers:
- 19 traits measured such as Problem Resolution, Communication, Safety, etc.
- By Exterior Job Type: Painting, Siding, Roofing, Windows, etc.
- By Interior Job Type: Bathroom, Kitchen, Bedroom, Garage, etc.
- Other Job Types: Aging in Place, Design-Build, Historic Renovation
GuildQuality, an EverCommerce company, is the leading customer satisfaction measurement company for the home services industry. Over 15,000 construction and home improvement professionals have trusted GuildQuality to gather authentic customer feedback, helping them pinpoint opportunities to improve while building their online reputation to attract new business.
Learn more at guildquality.com.
Qualified Remodeler is the leading media brand serving the remodeling and home improvement industry trades, known for its Annual Top 500 List of the largest remodeling firms in the United States and for its industry design award program, the Master Design Awards. In print, online, and in person, Qualified Remodeler serves the business information needs of owners and executives with news, new products, business best practices, and design ideas.
Learn more at qualifiedremodeler.com.
If you missed it, download the new EverCommerce report:
Q1/Q2 2020 Consumer Demand: Trends and Insights
How Satisfaction Leaders respond to COVID-19:
- What measure do you use to signal an extra level of care when working at a client's home
- How have you used new technology platforms to promote better business customer satisfaction?
- What was your message to clients to keep them satisfied during the stay-at-home period?
Customer Satisfaction
Report 2020